Privacy Policy


PRIVACY POLICY

ONLINE PRIVACY STATEMENT
Your privacy is important to BETTER WORLD HEALTH CARE, INC., maintaining your trust is vital to us. This Statement discloses the information practices for BETTER WORLD HEALTH CARE, INC., including what type of information is gathered and tracked, how the information is used, and with whom the information is shared. The BETTER WORLD HEALTH CARE, INC. Online Privacy Statement applies to BETTER WORLD HEALTH CARE, INC.’s and authorized websites that link to the Statement.

Personal Information

We collect your personal information for various purposes, such as processing your request, corresponding with you, providing you with a subscription or in connection with a job application. We may combine the information we collect from you with information obtained from other sources to help us improve its overall accuracy and completeness, and to help us to better interact with you. In addition, we may also collect information relating to your use of our websites through the use of various technologies, including cookies.

Uses

To fulfill your requests by us or by others involved in fulfillment.

To contact you for customer satisfaction surveys, market research or in connection with certain transactions.

To support products or services you have obtained from us.

By BETTER WORLD HEALTH CARE, INC. and selected organizations for marketing purposes if you have permitted such use.

To personalize your experience while you are on our sites, make navigation easier, and for Web site usage statistics.

When we collect information from you, you may tell us that you do not want it used for further marketing contact. You may also turn off cookies in your browser.

Collection of Personal Information

You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to process an order, to provide you with a service, or to do business with us if you are a supplier or a business partner. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at BETTER WORLD HEALTH CARE, INC. for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes. We may also collect information relating to your use of our websites through the use of various technologies. For example, when you visit our websites, we may log certain information that your browser sends us, such as your IP address, browser type and language, access time, and referring Web site addresses. We may also collect information about the pages you view within our sites and other actions you take while visiting us. In addition, we may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail. Collecting information in this manner allows us to collect statistics about our websites usage and effectiveness and personalize your experience while you are on our websites, as well as tailor our interactions with you. From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it. The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.

The following paragraphs describe in more detail how BETTER WORLD HEALTH CARE, INC. may use your personal information.

Fulfilling your Transaction Request

If you request something from BETTER WORLD HEALTH CARE, INC. for example, a product or service, we will use the information you provide to fulfill your request. To help us do this, we may share information with others, for instance, BETTER WORLD HEALTH CARE, INC. business partners, financial institutions, shipping companies, or postal or government authorities. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.

Personalizing your Experience on our websites

We may use information we collect about you to provide you with a personalized experience on our websites, such as providing you with content in which you may be interested and making navigation on our sites easier.

Providing Support

In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organization’s employees, customers, partners, or suppliers. This Privacy Statement does not apply to our access to or handling of this information; the conditions regarding the handling and processing of that data is covered by the applicable Terms of Use or other agreements between you and BETTER WORLD HEALTH CARE, INC., such as the Terms of Use agreement.

Marketing

The information you provide to BETTER WORLD HEALTH CARE, INC., as well as the information we have collected about you indirectly, may be used by BETTER WORLD HEALTH CARE, INC. for marketing purposes. Before we do so, however, we will offer you the opportunity to choose whether or not to have your information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly. Some of our offerings may be co-branded, that is sponsored by both BETTER WORLD HEALTH CARE, INC. and third parties. If you sign up for these offerings, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarize yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you.

Monitoring or Recording of Calls, Chats and Other Interactions

Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is BETTER WORLD HEALTH CARE, INC.’s general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

Use of Information in the Social Computing Environment

BETTER WORLD HEALTH CARE, INC. provides social computing tools on some of its websites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms. When registering to use these tools, you will be asked to provide certain personal information. Registration information that is not automatically made available to other participants as part of your profile will be subject to and protected in accordance with this Privacy Statement. Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms, is not subject to this Privacy Statement. Rather, such content is subject to the Terms of Use of those platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools or get help to do so. Please refer to them to better understand yours, BETTER WORLD HEALTH CARE, INC.’s, and other parties’ rights and obligations with regard to such content. You should be aware that the content you post on any such social computing platforms may be made broadly available to others inside and outside BETTER WORLD HEALTH CARE, INC.

Protect the Rights and Property of BETTER WORLD HEALTH CARE, INC. and Others

We may also use or share your information to protect the rights or property of BETTER WORLD HEALTH CARE, INC., our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our websites.

Information Security and Accuracy

We plan to protect your personal information and to maintain its accuracy. BETTER WORLD HEALTH CARE, INC. implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. We will retain your registration information for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your registration information to provide you services contact us at support@betterworldhealthcare.com. We will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Cookies and Other Technologies

As mentioned above, we collect information from your visits to our websites to help us gather statistics about our websites usage and effectiveness, personalize your experience on our sites, and tailor our interactions with you. We do so through the use of various technologies, including one called “cookies”. While cookies are often only used to measure Web site usage and effectiveness and to allow for ease of navigation or use and as such, are not associated with any personal information, they are also used at times to personalize a known visitor’s experience to a Web site by being associated with profile information or user preferences. You can set your browser in most instances to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Since cookies allow you to take advantage of some of our websites’ features, we recommend that you leave them turned on.

Online Advertising

BETTER WORLD HEALTH CARE, INC. does not deliver third party online advertisements on our websites but we advertise our products and services on others’ websites. We may collaborate with Web site operators as well as network advertisers to do so. Please familiarize yourself with those Web site operators’ or network advertisers’ privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage. BETTER WORLD HEALTH CARE, INC. does not provide any information relating to your usage of BETTER WORLD HEALTH CARE, INC. websites to Web site operators or network advertisers. Some advertising networks we may use may be members of the Network Advertising Initiative (NAI). Individuals may opt-out of targeted advertising delivered by NAI member ad networks by visiting www.networkadvertising.org. To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our websites. We may also provide you with general links to non-BETTER WORLD HEALTH CARE, INC. websites. Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third party sites’ privacy policies before using the links or applications. BETTER WORLD HEALTH CARE, INC. is not responsible for the privacy practices or the content of those other websites.

Privacy Questions and Access

If you have a question about this Privacy Statement or BETTER WORLD HEALTH CARE, INC.’s handling of your information, you can send an email to support@betterworldhealthcare.com.”

Support

Frequently Asked Questions

You’ve got questions, we’ve got answers. Below you can find answers to some of the most frequently asked questions. If you can’t find the answer you’re looking for, please feel free to reach out to us at info@betterworldhealthcare.com.

I can’t open test results within the Web Browser
Assessment result PDFs are opened in a new tab within the web browser. If you click the results but they do not open your browser will be blocking the popup. To resolve this, after you have pressed the test result look out for an alert at the top of your browser notifying you that a pop up has been blocked, then click “Allow”.
Is BetterMind available in North America?
Yes, the BetterMind is available through BetterMind in the American market.
I have forgotten my password. How can I reset it?
If you have forgotten your password please press “forgot password” within the app, or on the Web Browser App login page (https://app.bettermind-app.com/login). You will receive a new temporary password via email.

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