Client Satisfaction Survey (CSS)
This survey asked the client about thier level of satisfaction with the service they have received, both from their practitioner their experience in general.
A numerical score between 0 and 40 is presented, where higher scores mean higher levels of satisfaction. The clients are also asked to make comment on the following two questions.
1. Other areas of strength
2. Suggestions for improvements
Try it and see how BetterMind can enhance your practice
Frequently Asked Questions
You’ve got questions, we’ve got answers. Below you can find answers to some of the most frequently asked questions. If you can’t find the answer you’re looking for, please feel free to reach out to us at firstname.lastname@example.org.
I can’t open test results within the Web Browser
Assessment result PDFs are opened in a new tab within the web browser. If you click the results but they do not open, your browser will be blocking the popup. To resolve this, after you have pressed the test result, look out for an alert at the top of your browser notifying you that a pop-up has been blocked, then click "Allow".
I have forgotten my password. How can I reset it?
If you have forgotten your password please press “forgot password” within the app, or on the Web Browser App login page (https://app.bettermind-app.com/login). You will receive a new temporary password via email.
Can a Practitioner access BetterMind from their Smartphone?
No, A Client /Patient can answer assessment questions on a smartphone but the Practitioners/ Users can't administer BetterMind using a Smartphone. A computer, laptop or tablet will have to be used.