Client Satisfaction Survey (CSS)
Assessments
Description
This survey asked the client about thier level of satisfaction with the service they have received, both from their practitioner their experience in general.
Validity
N/A
Interpretation
A numerical score between 0 and 40 is presented, where higher scores mean higher levels of satisfaction. The clients are also asked to make comment on the following two questions.
1. Other areas of strength
2. Suggestions for improvements
Developer
Anxiety House
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Support
Frequently Asked Questions
Youâve got questions, weâve got answers. Below you can find answers to some of the most frequently asked questions. If you canât find the answer youâre looking for, please feel free to reach out to us at info@betterworldhealthcare.com.
I canât open test results within the Web Browser
Assessment result PDFs are opened in a new tab within the web browser. If you click the results but they do not open, your browser will be blocking the popup. To resolve this, after you have pressed the test result, look out for an alert at the top of your browser notifying you that a pop-up has been blocked, then click "Allow".
I have forgotten my password. How can I reset it?
If you have forgotten your password please press âforgot passwordâ within the app, or on the Web Browser App login page (https://app.bettermind-app.com/login). You will receive a new temporary password via email.
Can a Practitioner access BetterMind from their Smartphone?
No, A Client /Patient can answer assessment questions on a smartphone but the Practitioners/ Users can't administer BetterMind using a Smartphone. A computer, laptop or tablet will have to be used.